Customer Care Assistant

Good support is what turns a first order into a returning customer, and that is the part we would like you to own. You work remotely and organise your hours around your own life.

What you will do

• Help build and maintain our FAQ based on the questions you see most
• Assist parents with questions about ordering and receiving a custom Santa video for their children
• Flag technical problems and customer feedback to the product team
• Handle refund requests and complaints using our clear guidelines
• Answer questions about orders, payments and downloads by email
• Forward requests for changes to the team and follow them up

What you bring

• Patience and a practical, problem-solving attitude
• Accuracy and a reliable approach to your work
• Access to a computer of your own and a solid internet connection
• No customer service background needed, though it is a bonus
• Excellent English, spoken and written

What we offer

• 100% remote, work from home
• €16 per hour
• Flexible hours, part-time or freelance
• Short decision paths in a small team
• Onboarding to our products and tools

About VideoFromSanta

VideoFromSanta creates personalised videos from Santa in which Santa speaks to each child by name and talks about their year.

How to apply

Send your CV and a few sentences about yourself to [email protected]. Please write to us in English.